Chest Pain Coordinator
The Cardiovascular Program Coordinator is mainly responsible for the cardiology device programs such as TAVR and Watchman. Communicates with referring physicians and practices to build relationships and volume. Responsible for working closely with all parties to include but not limited to patients and their families, physicians, clinical staff, scheduling, registration, insurance companies, and vendors. Participate in multidisciplinary meetings to present power point presentations and up-dated schedules for patients in queue for possible procedure. Ensure effective communication to all parties delivering superior patient care and experience. Enter all patients baseline procedures and follow up visits into the ACC NCDR TVT and LAAO Registries in accordance with all definitions and prior to submission deadlines ensuring follow visits occur within the specified windows. Data to be reviewed for quality improvement on an ongoing basis.
The CV Program Manager reports directly to the Director of Cardiovascular Services, but interacts administratively with the physicians, clinical and administrative staff.
- Performs duties and provides assistance according to policy and procedures, process and protocols as well as any directives from the Director of Cardiovascular Services or Medical Director.
- Ensures efficiency and productivity with respect to administrative and clinical functions of the position
- Communicate with physicians and their office staff to help educate and inform on available programs
- Daily monitoring of physician and patient activity for all device programs
- Act as a liaison and ambassador with outside hospitals and clinicians to direct appropriate referrals to the cardiac surgery practice. Help provide seamless care for patients, both inpatient and outpatient.
- Communicates/coordinates with Pre-Admission Testing Area, surgical scheduling areas and nursing units
- Reports any problems or issues directly to the Chief of Cardiovascular Medicine, or the Director of Cardiovascular Services.
- Seeks out professional development opportunities to comprehend specifics of the procedures to speak knowledgably about programs and technology
- Handles patient questions and concerns after discharge, with appropriate input from the surgeons
- As needed is a resource for cardiovascular research projects at the discretion of the Director of Cardiovascular Services.
- Coordinates follow-up at outside facilities and assist in communication with other facilities in questions of patient care
- Responsible for answering phones and emails, sending messages to clinic staff/providers as appropriate, and in a timely manner
- Schedule patients for their procedures as well as all pre and post work ups to include prior authorization and effective communication for billing
- Collect patient information and progress to be presented at multidisciplinary MD meetings to determine patient qualification for procedure
- Work closely with physician leadership and nurse practitioner(s) to ensure accurate ACC NCDR registry data obtained to track the quality and success of the program
- Complete and maintain the site profile within the NCDR registry, add all MD’s with NPI #’s, enroll and provide appropriate permissions to the NCDR data as appropriate.
- Complete NCDR learning modules, be familiar with all definitions and time frames
- Attend Registry Site Manager quarterly webinars, read the Case Scenarios and FAQs for further clarification of definitions
- Submit data early, review outcomes with Chief of Division and address outliers
- Review quarterly outcomes reports with Chief and Team for quality improvement
- Training in the courses of Quality Improvement, Performance Improvement as well as annual competencies and other educational programs.
- All other duties as assigned
- Bachelor’s Degree required (Master’s Degree Preferred) Relevant work experience may substitute for degree requirements.
- 2-3 years’ of experience in a healthcare environment preferred
- Must have a thorough understanding of billing, information systems, knowledge of medical terminology, and HIPPA requirements.
- Athena and Meditech experience preferred.
- Knowledge of insurance coverage systems, including but not limited to co-payments, prior authorizations and referrals.
- Trained in quality/performance improvement methodology, concepts, education, and implementation.
- Strong verbal and written communication skills with the ability to facilitate efficient and courteous communication with patients and hospital staff.
- Experience with data collection preferred.